Key point
Hosts must communicate the personal details of every guest to the Italian Police through Alloggiati Web. This public-security obligation also applies to short-term and tourist rentals and is separate from the CIN, tourist tax and statistical reporting.
Guest details must generally be submitted within 24 hours of arrival. For stays lasting no more than 24 hours, the deadline is 6 hours from arrival.
1. What is Alloggiati Web?
Alloggiati Web is the online service operated by the Italian State Police for transmitting the identification details of people staying in hotels, non-hotel accommodation and properties used for short-term or tourist rentals.
The obligation derives from Article 109 of the Italian Public Security Consolidated Act, commonly referred to as the TULPS. The rules were expressly extended to short-term rentals of less than 30 days.
Not the same as the CIN
The CIN identifies the accommodation or rental property. Alloggiati Web communicates the identity of the people staying there. Completing one obligation does not satisfy the other.
2. Who must report guests?
The duty generally applies to:
- owners renting an apartment or house for tourist purposes;
- owners offering qualifying short-term rentals;
- operators of holiday homes, bed and breakfasts and other non-hotel accommodation;
- professional property managers acting for the owner;
- hotel and other accommodation businesses.
The duty applies whether the host operates as a private individual or as a business. It also applies when bookings are received through Airbnb, Booking.com or another intermediary.
Platforms do not report guests for the host
Guest information collected by a booking platform does not replace the host's Police communication. The authorised operator remains responsible for correct and timely submission.
3. Reporting deadlines
| Length of stay | Deadline |
|---|---|
| More than 24 hours | Within 24 hours of the guest's arrival |
| No more than 24 hours | Within 6 hours of the guest's arrival |
The deadline runs from the actual arrival of the guest, not from the booking date, payment date or scheduled check-in time.
Every person staying in the property must be included, including children and additional guests joining a family or organised group.
4. How to obtain Alloggiati Web credentials
Credentials must normally be requested from the Questura — the provincial Police headquarters — responsible for the area where the property is located. Procedures and forms can vary between Questure.
Complete the local opening procedure
Have the municipal or regional registration documents required for the rental activity.
Find the competent Questura
Use the Police contact section and select the province in which the property is located.
Download the local application form
Follow the Questura's instructions concerning signature, attachments and delivery method.
Attach the required documents
These commonly include identification, tax code and evidence of the right to operate the property.
Receive and activate access details
Follow the instructions issued by the Police for secure access and the code sheet.
Apply before the first arrival
Credentials should be operational before hosting the first guest. Do not wait until check-in day to begin the application.
5. Identifying guests
The host must verify the identity of guests using a valid identification document before allowing them to stay. The details submitted must correspond to the person actually accommodated.
Current public-security guidance requires effective identity verification. A simple online collection of document images does not, by itself, remove the operator's responsibility to check the guest's identity.
- Check the original document or use another method permitted by current Police guidance.
- Make sure the person presenting the document is its legitimate holder.
- Enter the information accurately, including nationality and place of birth.
- Register every guest, including minors.
Remote and self check-in
Self check-in technology may assist with access and data collection, but it must be organised consistently with the identification requirements in force at the time of arrival.
6. How guest data is submitted
After accessing the reserved area, guest records may generally be entered manually or transmitted using a file produced by compatible property-management software.
Individual guest
Use the individual-guest record when one person is staying independently.
Family or group
The portal distinguishes the family or group leader from the other members. All members must be entered in the same reporting process using the appropriate guest type.
Information commonly required
- arrival date and intended length of stay;
- surname and first name;
- date and place of birth;
- sex and nationality;
- document type, number and issuing authority where required.
Review the record before submission. An incomplete or rejected transmission should not be treated as a successful communication.
7. Receipts and evidence of transmission
After sending the records, the operator should verify that the transmission has been accepted and download the digital receipt made available by the portal.
- Check the outcome of every submission.
- Download the receipt when it becomes available.
- Store receipts securely and organise them by property and date.
- Follow the retention period indicated by the Police portal and applicable legislation.
A completed form is not proof of submission
The receipt is the practical evidence that the guest records were transmitted through the portal. Retaining only a booking confirmation or internal guest list is not equivalent.
8. What to do if the portal is unavailable
Technical failure does not automatically suspend the statutory deadline. The operator should first check the official support information and follow the emergency procedure issued by the competent Questura.
- Document the error or interruption.
- Contact the competent Questura using its official Alloggiati Web channel.
- Use the alternative transmission method authorised by that Questura.
- Keep evidence of the attempted communication and any email or PEC sent.
- Complete the online transmission later if instructed to do so.
Do not improvise an unofficial method
Sending guest information to an ordinary email address or retaining it locally is not necessarily a valid substitute. Follow the specific instructions published by the competent Police office.
9. Foreign owners and remote management
A foreign owner remains subject to the same guest-reporting obligations when renting a property in Italy. The practical application for credentials may require an Italian tax code, identification documents, proof of ownership or management authority and the local rental registration.
Where a property manager or another person performs the reporting, the relationship should be properly documented and accepted under the procedure of the competent Questura. The owner should also ensure that:
- the authorised person can access the correct property account;
- guest data is transferred securely;
- deadlines are covered every day, including weekends and holidays;
- receipts remain available to the owner or operator;
- privacy information accurately describes the processing of guest data.
10. Separate guest-related obligations
| Obligation | Purpose | Authority or system |
|---|---|---|
| Alloggiati Web | Public security and guest identification | Italian State Police |
| Tourism statistics | Arrivals, departures and overnight stays | Regional or provincial statistical system |
| Tourist tax | Collection and reporting of the local accommodation tax | Municipality |
| Booking records and tax documentation | Contractual and fiscal compliance | Tax authorities and taxpayer records |
The same stay may therefore require several separate communications. Data submitted to one system is not automatically transferred to the others.
11. Frequently asked questions
How can I obtain access credentials for the Alloggiati Web portal?
To obtain your first Alloggiati Web credentials, you must apply to the Questura (Police Headquarters) with jurisdiction over the area where your accommodation establishment or rental property is located.
The application procedure may vary from one Questura to another. Many Police Headquarters allow applications to be submitted by certified email (PEC) or by email together with the required documentation, while others may require you to appear in person or collect your credentials at their offices.
Before applying, you should always check the website of the competent Questura to verify the current procedure and the documents required.
What is the correct procedure for identifying guests at an accommodation establishment?
Under Article 109 of the Italian Public Security Act (TULPS), accommodation providers may host only guests who present a valid identification document proving their identity.
Once the guest has been properly identified, the required personal details must be transmitted electronically through the Alloggiati Web portal within the time limits established by Italian law.
The procedures for submitting guest information are governed by the Ministerial Decree of 7 January 2013, as amended by the Ministerial Decree of 16 September 2021.
The guest's identity must be verified using a valid identity document. Simply receiving personal details or a copy of a document online does not, by itself, replace the identification requirements established by Italian law.
What is the correct procedure for identifying guests at an accommodation establishment?
Under Article 109 of the Italian Public Security Act (TULPS), accommodation providers may host only guests whose identity has been properly verified using a valid identity document.
After the guest's identity has been verified, the required personal details must be transmitted through the Alloggiati Web portal within the time limits established by Italian law.
The methods used to verify a guest's identity must comply with the applicable legislation and with any instructions issued by the Italian Ministry of the Interior and the competent Police Headquarters (Questura).
Must Airbnb guests be registered with the Police?
Yes. A platform booking does not replace the Alloggiati Web communication.
Do Italian guests also have to be reported?
Yes. The duty concerns all accommodated guests, not only foreign nationals.
Must children be included?
Yes. Every person staying in the property must be entered using the appropriate family or group record.
Is reporting required for a one-night stay?
Yes. For a stay lasting no more than 24 hours, the guest details must be transmitted within six hours of arrival.
I operate an accommodation business. What should I do if I host guests for less than 30 days?
Since the entry into force of Article 19-bis of Decree-Law No. 113 of 4 October 2018, converted into Law No. 132/2018, the obligations established by Article 109 of the Italian Public Security Act (TULPS) also apply to accommodation provided under contracts lasting less than 30 days.
Consequently, operators of hotels and other accommodation establishments must also submit the identity details of guests staying for periods of less than 30 days through the Alloggiati Web system, in accordance with the time limits laid down by Italian law.
I am not the operator of an accommodation establishment and I need to host a foreign national. Do I have to register with Alloggiati Web?
No. If you are not the operator of an accommodation establishment, you are generally not required to register with the Alloggiati Web portal.
The obligation to report the accommodation of a foreign national is governed by Article 7 of Legislative Decree No. 286 of 25 July 1998 (Consolidated Immigration Act), which provides for a different reporting procedure from that used by accommodation establishments under Article 109 of the Italian Public Security Act (TULPS).
Therefore, the rules applicable to private individuals hosting foreign nationals are different from those governing hotels, B&Bs, holiday rentals and other accommodation businesses using the Alloggiati Web system.
Can I submit guest details before arrival?
The statutory obligation is linked to the person's actual arrival and identification. Data may be collected beforehand, but the operator must ensure that the person who arrives is correctly identified and reported.
Can a property manager submit the records?
Yes, where properly authorised and recognised under the competent Questura's procedure. Responsibilities and access arrangements should be documented.
Are Alloggiati Web and tourism statistics the same?
No. Alloggiati Web is a Police communication. Statistical reporting is a separate regional or provincial obligation.
Do I need separate credentials for more than one property?
This depends on how the competent Questura structures the account and properties. Owners should request instructions for every property and province involved.
12. Official sources
Forms, technical access procedures and emergency contacts may vary by province and may be updated. Always check the Alloggiati Web portal and the page of the Questura responsible for the property's location.
Need help setting up guest reporting?
Studio Polli assists Italian and foreign owners with opening procedures, Alloggiati Web, CIN compliance, contracts and tax matters.